Last updated: October 6, 2026.

Luz Dalia Luna Jiménez, the individual who operates The Special Teeth dental clinic, located at Av. Negrete 2051, Zona Centro, Tijuana, Baja California, postal code 22000, Mexico, is responsible for processing and protecting your personal data.

Personal data we may collect

We may collect identification and contact details, data related to appointments and patient care, administrative and insurance information and, when necessary for dental care, clinical and health information, medical history, diagnoses, treatments, progress notes, examinations, X-rays, photographs and documents you provide. Health-related data are sensitive personal data.

Primary purposes

Respond to requests for information and appointments.
Identify the patient and maintain communication related to their care.
Perform evaluations, diagnosis, planning, provision and follow-up of dental treatments.
Compile, retain and manage clinical records.
Manage estimates, payments, invoicing and, when applicable, procedures with insurers.
Comply with applicable healthcare, professional, administrative and legal obligations.
Respond to follow-up requests, requests for clarification and the exercise of personal data rights.

Sensitive personal data and consent

When processing involves sensitive personal data, particularly information about your health, The Special Teeth will obtain the applicable express consent, except in circumstances covered by exemptions under applicable law.

Clinical records and retention

Clinical records are kept physically in the patient files and may have backups or digital components in cloud storage with restricted access. The Special Teeth has established a clinical record retention policy of 10 years from the date the patient last received care, without prejudice to other periods that may be required under applicable law.

Access is limited, according to duties and the need to know, to the person responsible for healthcare oversight, authorized reception and patient care staff, and the dentist responsible for the clinical case.

Data transfers

Data may be shared with insurers when necessary to manage coverage, authorization, payment or the corresponding relationship requested or maintained by the patient. Transfers permitted or required by applicable law may also take place. Dentists and specialists who are part of the clinic and treat the case access the information in accordance with their duties.

Secondary purposes

Receiving care at the clinic does not imply authorization to use patient information for testimonials, before-and-after photographs, social media posts, advertising, campaigns or other promotional purposes. When any of these uses is proposed, the patient will be informed and the corresponding specific authorization will be requested. Refusing will not affect the provision of dental services.

ARCO rights, restrictions, and withdrawal of consent

You may request access, rectification, cancellation or objection regarding your personal data, as well as restrictions on its use or disclosure or, where legally applicable, withdraw your consent. You may submit your request by email to info@thespecialteeth.com or request guidance by calling México · +52 664 174 2930
Llamar · SMS · WhatsAppMexico · +52 664 174 2930
Call · SMS · WhatsApp
Estados Unidos · +1 619 763 5489
Llamar · SMS · WhatsAppUnited States · +1 619 763 5489
Call · SMS · WhatsApp. The request must allow us to identify the data subject or their representative, indicate the right they wish to exercise and describe the data related to the request. We may request the information necessary to verify identity and locate the data.

Security and confidentiality

Reasonable administrative, technical and physical measures appropriate to the nature of the information are maintained to protect personal data against damage, loss, alteration, destruction, unauthorized use, access or processing. Staff with access to personal data are subject to confidentiality obligations.

Website and electronic communications

When you use our web forms, your information may be processed temporarily by the technological infrastructure used to operate the website and email service in order to receive and respond to your request. Clinical information that must be included in the records is managed in accordance with the measures and retention periods applicable to clinical records. The website may use cookies and similar technologies; please consult the Cookie Policy published on this website.

Contact registration and Odonto News

Appointment forms collect your name, email address and phone number to respond and coordinate care. The request is stored in the WordPress website database and generates email notifications to the clinic. At this stage, you do not need to create an account to submit a request.

Subscribing to Odonto News is a voluntary secondary purpose, separate from dental care. We collect your name, email address and language; a phone number is optional for this subscription and does not authorize promotional messages by phone or WhatsApp. We only use your email address for Odonto News when you expressly request it. You may unsubscribe or request corrections to your data by emailing info@thespecialteeth.com; refusing or cancelling does not affect dental care.

Contact and subscription registration is not a clinical record. Please do not send diagnoses, X-rays or medical documents through these registration forms. Requests concerning your data are handled through the contact methods indicated in this notice.

Changes to the Privacy Notice

Significant changes to this Privacy Notice will be communicated by publishing the updated version on this website. We recommend reviewing it periodically.